Privacy Policy
Effective date: 16 April 2026
Gold Star Vaults Pty Ltd (ABN 83 667 167 697) (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and handle personal information submitted through goldstarvaults.com.au (the Website), in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By using the Website or submitting any form on it, you agree to the practices described below.
1. What Information We Collect
We collect personal information when you voluntarily provide it through the Website, including when you register your interest, submit an enquiry or contact us. This may include your name, email address and phone number, as well as any additional details you choose to provide in a message or form field.
We do not collect sensitive information (such as government identifiers or financial account details) through the Website. Please do not include such information in web forms.
2. How We Use Your Information
We use the personal information collected through the Website to:
- respond to your enquiries and provide information about our services
- register your interest in securing a storage box and contact you when we open
- build and manage our pre-opening client database
- send relevant updates about Gold Star Vaults where you have consented or where permitted by law
- improve the Website and our services
- comply with our legal obligations
3. Disclosure of Your Information
We do not sell or trade your personal information. We may share it with:
- our staff and contractors who need it to perform their functions, subject to confidentiality obligations
- Bullion Hub, our related business operating from the same premises at Level 3, 21–23 Elizabeth Street, Melbourne, where relevant to your enquiry or where you have consented
- third-party service providers who assist us with website hosting, email delivery or analytics, who are required to handle your information securely
- law enforcement or regulatory bodies where required or authorised by law
4. Cookies and Analytics
Our Website may use cookies and third-party analytics tools (such as Google Analytics) to collect non-identifiable information about how visitors use the site. This includes pages visited, time spent on the site and the type of device used. This information is used in aggregate form to improve the Website and is not linked to your personal identity.
You can disable cookies through your browser settings, though some functionality of the Website may be affected.
5. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access or disclosure. Personal information is stored securely and access is limited to those who need it to perform their role.
6. Data Retention
We retain personal information for as long as it is needed for the purpose it was collected, or as required by law. If you would like us to delete your information, please contact us using the details below.
7. Your Rights
You have the right to request access to the personal information we hold about you, and to request a correction if it is inaccurate, incomplete or out of date. To make a request, please contact us at the details below. We will respond within a reasonable timeframe.
8. Third-Party Links
Our Website may contain links to third-party websites, including Bullion Hub. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our Website. Continued use of the Website after any changes constitutes your acceptance of the updated Policy.
10. Contact Us
For any privacy-related questions or requests, please contact:
Gold Star Vaults Pty Ltd Level 3, 21–23 Elizabeth Street, Melbourne VIC 3000 info@goldstarvaults.com.au +61 422 440 014